Privacy Policy

The protection of your personal data is very important to us. We therefore process your data exclusively on the basis of the applicable legal provisions (GDPR, Austrian Telecommunications Act). In this privacy policy, we inform you about the most important aspects of data processing in connection with our website and online shop.

HempaIaya – Desiree Kudrys e.U.
1120 Vienna, Austria
Email: contact@persist.club

Contacting Us

If you contact us via a form on the website or by email, we will store the personal data you provide (for example name, email address, message) in order to process your request and handle any follow-up questions.
This data will not be passed on to third parties without your consent, unless this is necessary to fulfil your request or required by law.

Data Storage for Orders

When you place an order in our online shop, we store the following data for the purpose of processing the contract and customer service:

- name

- billing and shipping address

- email address

- ordered products

- payment information (e.g. payment method, transaction ID – no full card details are stored by us)

This data is required to fulfil the contract or to carry out pre-contractual measures. Without this data, we cannot process your order.

We store this data for as long as it is necessary to fulfil the contract and comply with statutory retention periods (e.g. tax and accounting obligations).

Online Shop Platform (Shopify)

Our online shop is operated using the platform provided by Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products.

Your data may be stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on secure servers protected by a firewall.

For more information about how Shopify handles personal data, please see Shopify’s privacy policy: https://www.shopify.com/legal/privacy

Payment Service Providers

Depending on the payment method you choose, your payment data will be transmitted to the relevant payment service provider (for example credit card providers, PayPal, or other payment services).

This transmission takes place exclusively for the purpose of processing the payment and only to the extent necessary. The respective payment service provider is responsible for the further handling of your data. Please also note the privacy policies of the payment services you use.

Print-on-Demand & Shipping Partners

To fulfil your order, we work with external print-on-demand and fulfilment partners.
For the production and shipping of your products, we transmit only the data that is necessary for this purpose:

- name

- shipping address

- ordered products

These partners use your data solely to produce and deliver your order and not for their own marketing purposes.

Cookies

Our website uses cookies. Cookies are small text files that are stored on your device via your browser. They help us make our website more user-friendly, effective, and secure. Cookies do not cause any damage to your device.

You can configure your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, accept cookies for certain cases, generally exclude them, or activate the automatic deletion of cookies when closing the browser. Deactivating cookies may limit the functionality of our website.

Web Analytics

This website may use web analytics tools to help us understand how visitors use our site and to improve our content and user experience.

Depending on the tool used, information such as your IP address, browser type, visited pages, and the time of your visit may be collected. Where legally required, we will ask for your consent before setting non-essential cookies or using analytics tools. Details about the specific tools and their data processing (including storage duration and opt-out options) will be provided in the cookie banner and/or a separate cookie section.

Your Rights

With regard to your personal data, you have the following rights under applicable data protection law:

right of access (information about the data we process about you)

right to rectification (correction of inaccurate data)

right to erasure (“right to be forgotten”)

right to restriction of processing

right to data portability

right to object to processing based on legitimate interests

right to withdraw consent (if processing is based on your consent)

If you wish to exercise any of these rights, please contact us at: contact@persist.club

If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been infringed, you have the right to lodge a complaint with the competent supervisory authority. In Austria, this is the Austrian Data Protection Authority (Datenschutzbehörde):
https://www.dsb.gv.at